Shipping Policy

Effective Date: 03/21/2025

At RABAQA, we strive to ensure a smooth and timely delivery experience for our customers across Pakistan. Please read our shipping policy carefully before placing an order.

1. Shipping Locations

• We offer nationwide shipping across Pakistan.
• Currently, we do not offer international shipping.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

• Lahore: 1-2 business days
• Major Cities (Karachi, Islamabad, Rawalpindi, etc.): 3-5 business days
• Other Areas: 5-7 business days
• Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

4. Shipping Charges

• Shipping charges are paid by the customer along with the order payment.

• Cash on Delivery (COD): Available for all orders with an additional service fee if applicable.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS to track your package in real time.
• If you experience delays or issues with tracking, please contact our support team.

6. Undelivered & Returned Shipments

• If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our courier will attempt re-delivery.
• If the package is returned to us due to failed delivery attempts, you may be required to pay additional shipping charges for re-dispatch.

7. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with photos of the package and items.
• We will investigate and offer a replacement or refund based on our return policy.

8. Contact Us

For any shipping-related inquiries, please contact us:
📧 Email: rabaqashop@gmail.com
📞 Phone: +923174051555‬
📍 Address: DHA Phase 6, Lahore, Pakistan

Thank you for shopping with RABAQA! We appreciate your trust in our products and services.